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Updates to Venmo Account Notifications

· by Michael Vaughan, Venmo GM

Today, we wanted to share a few updates we’ve made to Venmo account notifications, as well as make you aware of some additional product updates we’ll be releasing soon.

To enhance the security of your Venmo account, any time there is a change to your primary email address, password or phone number, we will send you an email notification.

Here is how it works:

  • If the primary email on your account is changed, you will receive a notification to the old primary email in addition to a verification for the new primary email.
  • If your password is changed, you will receive an email notification.
  • If the phone number on your account is changed, you will receive an email notification in addition to verification of the new phone number.

If we notify you of a change that you didn’t request, please immediately reset your password and contact us at support@venmo.com so we can confirm your account is secure.

Additionally, we're working to be more responsive to your support inquiries. We’ve made significant progress and will continue to improve in this area. We’ll also be rolling out multifactor authentication (MFA) in the coming weeks, among other product features, to further enhance user security and experience.

As always, please reach out to us at support@venmo.com with any questions and check back here for updates.