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Love Pizza? Love Venmo? Papa John’s brings them both together.

· by Matthew Hamilton, Product Manager

People love to use Venmo to split pizza. In fact, the pizza slice is the most often used emoji on Venmo.

That’s why we’re excited to share that Papa John’s has integrated the Venmo API into their online and mobile checkout experience. So now, instead of chasing down your friends for their slice of the pie, it's easy to quickly request money from your friends for their share, as seen in the recent spot with NBA All Star Paul George. Here are the three easy steps:

1. Buy ALL THE PIZZA.

                                                            Gotta get buffalo chicken.

                                      Yeah, I want it ASAP.

2. Allow Papa John's access to your Venmo account, so you can request payments from your friends. 

3. Select your friends you want to share the pizza with.

Boom! The payment requests are out. Now you can enjoy your pizza without having to pester your friends to pay you back.

Go give it a shot and tell us what you think!

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Updates to Venmo Security

· by Aditya Pasumarty, Product Manager

We’re pleased to announce that multifactor authentication (MFA) is now available for all Venmo users on the web or the latest iOS and Android apps.

Our version of MFA requires an additional verification step when accessing Venmo from a new device. The feature is automatically turned on for all users in the latest version of the app. This is how it works:

  • Anytime we detect a sign-in attempt from a phone or browser you haven’t previously used to access Venmo, we will alert you via email and text a 6-digit code to your mobile phone. Entering this code correctly will let you successfully sign in to your Venmo account. So if someone knows your password, but doesn’t have access to your mobile phone, they won’t be able to get in.
  • After signing in, you may grant Venmo permission to remember that the device belongs to you. You won’t need a verification code when signing in from this device in the future. You will still need to enter your password correctly every time.

This feature is designed to maximize security while continuing to provide a quick and easy sign-in experience on devices you regularly use. As always, if you have questions please reach out to us at support@venmo.com or visit our help center for more information on multifactor authentication.

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Can Venmo Users Predict the March Madness Winner?

· by Venmo Data Team

March Madness is a time when people share their love for their alma mater or favorite team, and Venmo users are no different.

JT Glaze, one of our Data Scientists, looked at payment notes in the Venmo feed from Selection Sunday to the first game tip off for this year's NCAA tournament to build a Venmo user crowd-sourced bracket. Our methodology to determine the winner of each round looked at the number of times a school name, abbreviation or team mascot was mentioned in the Venmo feed.

Check our Venmo bracket out below - how does yours compare?

So: will our users predict the March Madness winner? Can a crowd-sourced bracket be a slam dunk?

Get out the popcorn and pizza, it's game time!

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Updates to Venmo Account Notifications

· by Michael Vaughan, Venmo GM

Today, we wanted to share a few updates we’ve made to Venmo account notifications, as well as make you aware of some additional product updates we’ll be releasing soon.

To enhance the security of your Venmo account, any time there is a change to your primary email address, password or phone number, we will send you an email notification.

Here is how it works:

  • If the primary email on your account is changed, you will receive a notification to the old primary email in addition to a verification for the new primary email.
  • If your password is changed, you will receive an email notification.
  • If the phone number on your account is changed, you will receive an email notification in addition to verification of the new phone number.

If we notify you of a change that you didn’t request, please immediately reset your password and contact us at support@venmo.com so we can confirm your account is secure.

Additionally, we're working to be more responsive to your support inquiries. We’ve made significant progress and will continue to improve in this area. We’ll also be rolling out multifactor authentication (MFA) in the coming weeks, among other product features, to further enhance user security and experience.

As always, please reach out to us at support@venmo.com with any questions and check back here for updates.

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A Note to Our Venmo Community

· by Michael Vaughan, Venmo GM

Recently, there’s been some commentary about the security of Venmo’s service and our responsiveness to our customers. It’s really important to everyone at Venmo that we address this with you directly. Our most important job at Venmo is to protect your money and provide you with a secure and easy way to make and share payments. This involves building an amazing product experience, but it also includes the teams of people behind the scenes who work tirelessly and are dedicated to protecting and supporting you - our fraud prevention, customer support and operations teams. We are all part of the community and we are grateful for those of you who have posed questions and provided feedback.

First things first, I want you to know a lot of what we do to protect you is happening behind the scenes. We focus on your safety and overall experience as a whole. We don’t build for features just for features’ sake. We’re processing billions of dollars of your payments every year and we maintain fraud rates favorable to industry standards and that is why we are comfortable guaranteeing your money if you are the victim of fraud or unauthorized transactions.

So….. here are the things we do to help keep you secure:

• We have fraud protection algorithms and systems that are always on. As much as I’d love to share more here, I don’t want to tip our hand to would-be fraudsters, but we back it up by guaranteeing your money from unauthorized transactions.

• We encrypt your sensitive financial information, including your bank account details. That data is never stored on your device. It’s not even visible to you. Ha. Take that. So, even if your crazy uncle got your password and logged into your account without you knowing, your bank account information is not visible. Unfortunately, I can’t say the same about all those checks you’re writing that have your full routing number and account number at the bottom. But that’s a story for another day.

• We are PCI-compliant and your debit/credit card info is encrypted and secure. You’re probably wondering “What is PCI-compliant?” Answer: it’s a credit card industry standard to make sure we’re doing our job to protect you. It’s kind of like putting on suspenders after you have a belt on, and then having your mom check your belt and snap your suspenders to make sure they’re both working.

• We set payment limits to protect against unauthorized transactions and only verified accounts have higher limits.

• We log you out of a web session after a certain period of inactivity.

And if that’s not enough, here are some things you can do for yourself to make you feel more comfortable when using Venmo:

• Set a passcode lock on the Venmo app (in addition to your phone lock) that’s required each time you open it. If you have an iPhone, you can use TouchID instead of a four-digit PIN to use fingerprint authentication for your Venmo lock.

• Disable any device and remotely log out of a session from your web settings if you have any concerns to prevent unauthorized transactions.

• Set options to receive text messages, push notifications or emails for payment transactions and a wide range of app activities so that you can monitor your account.

And, as with any online service: use a password that is strong and unique to your Venmo account. Venmo can’t guarantee the security of your other apps and services and sharing a password across many services can make your account vulnerable - as with any online service.

I want to assure you we are continuously improving product and security measures. We have a bunch of things we’ve been working on and we’ll share more of those with you soon. While we know that we measure up favorably against the industry standards for fraud prevention, we aren’t sitting back.

Another concern we’ve heard is some frustration in delays in getting help from us when you need it. We never want you to be disappointed and we’re sorry if that’s been the case. Our support team is the lifeblood of Venmo and we aim to be the biggest advocates for you. As we grow rapidly, we are working diligently to keep the level of service you should expect, and we’re hiring more people to work in support (if you are interested in joining us). We’re also looking at other areas where we can offer additional help more quickly including chat support and taking a new approach to support that will enable us to better interact with our users.

Venmo doesn’t exist without you, our users, and our job is to do right by you. We work to earn your trust every day. We take that responsibility seriously and we will do our best to be as transparent as possible with you as we continue on this journey. As part of that relationship, we value your feedback and we welcome it continuously to help make Venmo better. We’re all standing by to listen to your comments – please email us at support@venmo.com and we will answer every single question you have as quickly as we can.

Thanks for being a part of the Venmo family.

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